1. Information We Collect

Account Information

When you create an account, we collect your name, email address, and profile picture (if provided via Google OAuth). This information is used to identify you and provide access to our services.

Usage Data

We collect information about how you interact with our platform, including pages visited, features used, and actions taken. This helps us improve our services and user experience.

Technical Data

We automatically collect technical information such as your IP address, browser type, device information, and operating system. This data is used for security, analytics, and service optimization.

Integration Data

When you integrate Sublyzer into your applications, we collect performance metrics, error logs, and analytics data as configured by you through our SDK.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our observability platform and related services.

• Communication: To send you important updates, security alerts, and support messages related to your account.

• Security: To detect, prevent, and address technical issues, fraud, and security threats.

• Analytics: To understand how our services are used and to make data-driven improvements.

• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Aggregated and Anonymized Data

Sublyzer reserves the right to use technical, performance, and security data in an aggregated and anonymized form (which does not identify individual users) for the following purposes:

• Research and development to improve our products and services

• Industry reports and benchmarking studies

• Commercial partnerships with third parties

• Statistical analysis and trend identification

This aggregated data cannot be used to identify you personally and helps us provide better services to all users.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our platform (e.g., hosting, payment processing), under strict confidentiality agreements.

• Legal Requirements: When required by law, court order, or governmental authority.

• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your data may be transferred to the new entity.

• With Your Consent: When you have given us explicit permission to share your data.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit (TLS/SSL) and at rest

• Regular security audits and vulnerability assessments

• Access controls and authentication mechanisms

• Secure data centers with physical and logical security controls

• Monitoring and logging for threat detection

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. When data is no longer needed, we securely delete or anonymize it.

Integration and analytics data is retained according to your subscription plan settings and can be configured through your dashboard.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.

• Rectification: Request correction of inaccurate or incomplete data.

• Erasure: Request deletion of your personal data ("right to be forgotten").

• Restriction: Request that we limit the processing of your data.

• Portability: Request your data in a structured, machine-readable format.

• Objection: Object to certain types of data processing.

• Withdraw Consent: Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at sublyzerone@gmail.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. You can manage your cookie preferences through your browser settings.

Essential cookies are required for the platform to function properly and cannot be disabled.

9. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence. When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your data in accordance with applicable data protection laws.

10. Children's Privacy

Sublyzer is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately so we can take appropriate action.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Effective Date" at the top of this page.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: sublyzerone@gmail.com